The vultures are circling the reeling Costa Cruises brand following the wreck
earlier this month. There is already plenty of analysis of what transpired so
I won’t retrace those steps. But I do want to examine one seemingly minor
aspect of the crisis response that offers an important lesson for crisis
communicators.
In the days following the mishap, company spokespersons sought
to alleviate the concerns of those who had been scheduled to go on a future
cruise of the Costa Concordia. For those who no longer wanted to go on a
future cruise, the company offered a full refund. For those who did want to
continue with their plans for a cruise, they offered a 30 percent discount.
Somehow this ended up getting all mixed up and it created unnecessary
challenges for crisis communications responders.
A report, “Costa Concordia: ‘insulting’ cruise offer to survivors,”
in The T... (more)
The Aldridge Company, a provider, consultant and integrator of Information
Technology and Cloud Computing solutions for SMBs, has announced it has
entered into a Memorandum of Understanding (MOU) with the Shanghai Lingang
Economic Development (Group) Co., Ltd. (SLED) to help advance cloud computing
in the Pudong district of Shanghai. The Aldridge Company is among a dozen
organizations joining forces to form the Shanghai Lingang Free Trade Port
Economic Development, which will develop a new state-of-the-art data center
designed for cloud computing.
Under the terms of the MOU, The... (more)
Alert Logic, a provider of Security-as-a-Service for the cloud, today
announced the expansion of its senior executive team with the appointment of
Rohit Gupta as Vice President of Business Development. Gupta will report
directly to Alert Logic CEO Gray Hall.
In this newly established position, Gupta is chartered with broadening Alert
Logic's portfolio of Security-as-a-Service solutions for the cloud through
new product partnerships with leading security technology vendors. Gupta also
will lead Alert Logic's development of cloud partnerships with virtualization
and cloud platform... (more)
ERHC Energy Inc. (OTCBB: ERHE), a publicly traded American company with oil
and gas assets in Sub-Saharan Africa, has issued the following update on
Company activities from Peter Ntephe, chief executive officer.
To ERHC Shareholders:
I am pleased to update the investment community and other interested parties
on ERHC Energy Inc.
Chad
ERHC continues to make significant strides towards commencement of the
exploration program on our Chad Blocks. Following evaluation of available
data related to our three blocks -- BDS 2008, Chari Ouest III and Manga --
the current indications are ... (more)
Alert Logic (www.alertlogic.com), a provider of Security-as-a-Service
solutions for the cloud, today announced record growth for 2011. The Company
recorded $21.4 million in GAAP revenue for the fiscal year ended December 31,
2011, a 44 percent increase over the same period in 2010. This follows annual
revenues of $14.9 million in 2010, which was up 42 percent over 2009.
Increasing market demand and broader channel penetration for Alert Logic's
comprehensive suite of Security-as-a-Service solutions resulted in
accelerated growth during 2011, with each quarter showing a larger growt... (more)